Terms of use

Use the platform responsibly.

These terms are a template for clinics deploying PulseGrid Health. The deploying clinic must review them with local legal advice, add its own details and publish the final version before clinical use.

Last updated: 1 January 2026 · Review before go-live.

Not a substitute for professional care

PulseGrid supports clinical workflows but does not replace professional judgement. Symptom-checker results, health education and AI-assisted search are informational. They do not diagnose, prescribe or guarantee an outcome, and they never override a clinician's decision. Always follow the advice of a qualified healthcare professional.

Emergencies

Do not use this platform as an emergency service. If you or someone else has a life-threatening problem, call emergency services or go to the nearest emergency department immediately.

Accounts and access

• Provide accurate registration information and keep it up to date.
• Keep your password confidential and never share an account.
• Clinical accounts require administrator verification before clinical access is granted.
• Tell the clinic immediately if you suspect unauthorised access.
• The clinic may suspend or close accounts that breach these terms or create a safety risk.

Acceptable use

Do not attempt to access another person's record without authority, probe or disrupt the service, upload malicious files, scrape data, or use the platform to mislead or harm others. Staff must use records only for legitimate care and operational purposes, consistent with the clinic's privacy policy.

Local AI and reference material

The knowledge base is built locally from documents the clinic uploads. Search results are extracts from those documents, not medical advice. The clinic is responsible for the accuracy, licensing and clinical approval of any material it uploads. AI features must not be used to diagnose, prescribe or downgrade an emergency.

Availability and changes

The service is hosted locally and may be unavailable during maintenance, power loss or network failure. Features may change as the platform develops. The clinic should maintain offline procedures and backups for continuity of care.

Clinical responsibility

Clinicians remain responsible for assessment, diagnosis, treatment and escalation. Triage pathways and clinical content must be reviewed, versioned and signed off by qualified professionals before use with real patients.

Your information

How patient information is collected, protected and shared is described in the privacy notice.

Liability

To the extent permitted by law, the software is provided without warranties of fitness for a particular clinical purpose. The deploying clinic is responsible for configuration, validation, training, supervision and compliance with local law. Nothing in these terms excludes liability that cannot lawfully be excluded.

Governing law

These terms are intended to be governed by the laws of the Republic of Ghana, subject to review and confirmation by the deploying clinic's legal adviser.

Questions